In these uncertain times, as we all work together to abate the spread of COVID-19, U.S. Lawns is continuing to support our franchise network and our clients while keeping the health and safety of our teams, their families and their communities as a top priority.
U.S. Lawns franchisees are still hard at work improving communities in ways everyone can see, and the Home Office is here to help.
In accordance with guidelines set forth by government and health officials, we have implemented extra preventative measures for the health and well-being of our Home Office team, our franchisees, their team members and the communities they serve. These are in addition to our standard safety protocols and best practices. These extra measures include:
- Educating our team on proper handwashing and personal hygiene per the Center of Disease Control.
- Updating and increasing the frequency of in-house cleaning by our employees.
- Minimizing in-person contact with our customers. Crews have been directed to stay out of buildings and our managers have been directed to handle all meetings virtually or by phone.
- Implementing an emergency operation plan to reduce crew to crew interaction and potential internal exposure.
We have encouraged our franchisees to communicate proactively with their employees and customers and seek win-win solutions to the very real problems they are facing.
As the situation is still evolving, we will continue to closely monitor and respond accordingly as to how to best serve our network.
In the meantime, we understand this pandemic has affected many, especially business owners, and we want to provide some resources to help decipher and add clarity as to what the franchise community as a whole is doing to help.
One such resource is the International Franchise Association (IFA). Since 1960, the IFA has been a leading source of information, resources and advocacy for the franchise community. The IFA has set up a comprehensive COVID-19 resource page for franchisees that can be found at https://www.franchise.org/coronavirus. There you will find advocacy resources such as ways to send a letter to government leaders and request relief. You can also listen in on their Daily Government Activity call; hear their discussions with Congress, Administration and elected officials responsible for providing relief to small business owners; receive real-time daily updates; and ask questions. There are ways to sign up for an ongoing webinar series that provides an overview of the current legislation situation and ways you can enact positive change in the franchise community on a personal level. Finally, there are links to other COVID-19 related resources.
As U.S. Lawns continues to go above and beyond to improve communities and lives, we want to remind everyone to take care of one another. We will continue to take care of our franchisees and clients. Stay safe and healthy.