Putting Customers First: Excellent Service without Compromise
July 24, 2018
At U.S. Lawns, our lawn care and landscaping services are matched only by our dedication to customer service. We are deeply committed to treating our customers with respect, honesty, and integrity, and we strive to develop lasting relationships by always acting according to these values. With so many lawn care franchises to choose from, it can be difficult to find the one that’s right for you. Here’s how we provide excellent service without compromise, making us stand out from other brands.
In the lawn care and landscaping business, it’s not always easy to look your best. Our job requires our service providers to get dirty by nature – when you’re mowing lawns, planting trees, and replacing topsoil it is tough to keep your khakis pressed! Many landscapers don’t bother to look professional when they show up to job sites because they know that they’re about to get dirty. However, interacting with customers in dirty old clothes can sometimes make people uncomfortable, taking away their confidence in your service. That’s why we encourage our franchisees to get off the truck and manage rather than work in their business. This helps our franchisees to always look their best, going to job sites and meeting with customers in a branded polo and khakis, with a general professional appearance. Putting our best foot forward at all times shows the customers we work with that we value their businesses, and we’re willing to treat them with the respect they deserve.
Integrity in All of Our Interactions
You don’t get to become an industry leader if you’re not offering excellent products and services. We strive to show strong integrity in every interaction we have with our customers. For instance, we work together with our clients to develop a five-year plan for their landscape, helping them to develop a realistic idea of what their landscape could look like with our assistance. We help them to decide what kind of landscape they’d like to achieve, and then show them all of the possibilities based on factors like their geographical area, the life cycle of plants, and more. By always coming through and offering excellent landscaping services, we show our customers that we’re a great reliable source to keep their property looking great.
Service With a Smile
We want to leave our customers feeling great every time we visit their property. We achieve this by offering great customer service in every interaction. Whether they’re calling to schedule or reschedule a visit or to rethink their landscape altogether, U.S. Lawns stands out from other lawn care and landscaping services because of our dedication to making customers feel valued. Through kindness, punctuality, and respect, we show our customers that we’re invested in making their property look great, and that we really care about their business. This attention to customer service is one of the key reasons we’re able to develop lasting relationships with our clients.
These are just a few ways that U.S. Lawns prioritizes customer service, and stands out compared to other lawn care and landscaping companies. Contact us today to learn more about what it takes to join our team by opening your own U.S. Lawns franchise!