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All successful companies know that rebranding involves more than creating a new logo, messaging, or an ad campaign. It requires a compelling story that can be understood by all. But while most companies focus their time and money on marketing and public relations initiatives, they often forget about another factor that can help them accomplish […]

Read U.S. Lawns Vice President Mike Fitzpatrick’s article on Attachments, Power Sources, Stand-on Models Maximize Mower Versatility published by Facility Maintenance Decisions. View full article.

Everybody expects good service. It’s why we tip our bartenders, barbers and baristas. It’s why a five-star dinner is different than a trip to Red Lobster. And yet, if we asked you to define what makes good service, you’d probably all give different answers. At U.S. Lawns, we’ve spent about two years discussing the Service […]

Read U.S. Lawns President Ken Hutcheson’s article, “Preparing Your Hotel Landscaping for Spring” in Hotel Executive. View full article

You’re only as strong as your weakest link. That’s important for business owners to remember. Because while you might be hardworking, dedicated and full of vision, it doesn’t do much good unless your team is, too. Most customer interactions don’t happen with you, anyway; they happen with your employees. Like it or not, they’re the […]

Ken Hutcheson, President of U.S. Lawns, participated in a live chat and provided 8 perfect answers to questions from LawnSite.com users. View full article.

Read our article on Utility Vehicles: Proper Inspections and Maintenance Help Deliver Performance published by Facility Maintenance Decisions. View full article.

Read our article published for: Young Upstarts (Voice of a New Generation).  View full article.

We all know the feeling. A customer complains to one of your employees, and suddenly everything falls on you to fix. All priorities grind to a halt, as you scramble to resolve the issue and keep your client happy. It can be frustrating and discouraging—but you’re definitely not alone. Customer service concerns everyone. At U.S. […]