Blog

As you know, our Brand Vision is 100% Client Retention. However, we’ve been blogging a lot about our big initiative for 2014: 100% Customer Satisfaction. You cannot have 100% Client Retention without 100% Customer Satisfaction. We talked about the importance of customer satisfaction as a low-overhead revenue generator for your business. And last week, we […]

Last week we talked about Customer Satisfaction and why service is one of the most important business tools you possess. Now, we’re going to focus on another important (and closely related) advantage: the people who work a job site and make customer service happen. It’s become something of a cliché in the business world that […]

You may recall the saying, “you can’t please all of the people all of the time.” At U.S. Lawns, we’d like to challenge that idea. In 2014, we’re making a bold commitment to please every client with every service. Our goal: 100% Client Retention. Most people respond to this in one of two ways: “That’s […]

It's hard to believe our next annual conference is just a few months away. Last year in Baltimore, we made history. With record attendance and a dramatic rebranding, we launched a new era for U.S. Lawns. Most of us are still working to implement the details of the new brand today. But as we head […]

Someone once wrote this about the Internet—but it’s always been the truth. The Declaration of Independence created America. Words have the power to change lives, and that’s why we’re intentional about the messages we send. We’re part of a business. And a business is a story. Most people don’t realize it, but without stories they […]

April 8, 2014 - U.S. Lawns franchisee Darrick Stirling shared his story of building a successful U.S. Lawns franchise. View full article

April 2014 - Read why U.S. Lawns is encouraging Franchises to use Greener Fuels. View full article

November 2013 – Read our article on winter preparation published by Retail Facility Business. View full article.

November 2013 - Read U.S. Lawns President Ken Hutcheson's 4 part article on irrigation system strategies in Facilities Net online. View full article